Service

We are ready to help you with the operation of your machine. The main service center is located in the Czech Republic. We have service points in Germany, Austria, and Spain.

Do you need some advice?

Before contacting our service center, you can use the links for manuals and handbooks and read answers to FAQ, where you might learn a lot of useful information which may help you solve your situation individually.

Service Centres

Our main service centre is located in the Czech Republic and we also have service points in Austria and Spain.

See on Google maps
snt. Development and Service Centre

snt. Development and Service Centre

Klučovská 279, 282 01 Český Brod, Česká Republika

List of Services

We provide our customers with the following services
Our partner provides the following services.

Telephone / e-mail assistance support

Remote support for IT issues

Trips to service interventions

Provision of spare parts

Training of new autonomous mower operators

See on Google maps
Spider Depo Austria

Service point

Edisongasse 3 Objekt 7 & 8 2130 Mistelbach, Austria

List of Services

We provide our customers with the following services
Our partner provides the following services.

Overall inspections and repairs of lawn mowers

Provision of spare parts

Training of new autonomous mower operators

Telephone / e-mail assistance support

See on Google maps
HANS RUMSAUER GmbH

Service point

Kemnather Strasse 7 D-95469 Speichersdorf Germany

List of Services

We provide our customers with the following services
Our partner provides the following services.

Provision of spare parts

Trips to service interventions

Overall inspections and repairs of lawn mowers

Telephone / e-mail assistance support

See on Google maps
Spider Depo Spain

Service Point

c/ del Rey 12, nave 5 28609 Sevilla la Nueva (Madrid), Spain

List of Services

We provide our customers with the following services
Our partner provides the following services.

Overall inspections and repairs of lawn mowers

Provision of spare parts

Training of new autonomous mower operators

Telephone / e-mail assistance support

See on Google maps
Spider Depo Great Britain

Service point

Windy Ridge, Salisbury Road, Stockbridge Hampshire SO20 6JR

List of Services

We provide our customers with the following services
Our partner provides the following services.

Overall inspections and repairs of lawn mowers

Provision of spare parts

Training of new autonomous mower operators

Telephone / e-mail assistance support

Guarantee and out-of-guarantee service

The full guarantee service for 12 months / 800 working hours starts at the moment of goods delivery or the first data transfer onto mySpider user portal, according to what happens first.

The customer is obliged to inspect the goods immediately after the handover and is further to read the manual and potential guarantee conditions before the first use of the product. The customer is obliged to strictly abide by the informationstrictly, otherwise the customer puts himself/herself in danger of damage caused by improper use.

In case of software issues of faulty that may be attributed to autonomous operation, the IT service center determines the next steps. The debugging process always happens during the first step “remotely” at the customer’s and/or authorized IT service center.

In case of hardware problems, the service center employee will decide on the best and fastest solution procedure.

We provide guarantee and out-of-guarantee service. If a service center, no matter whether it is ours or one of our authorized partner’s, discovers that the fault or damage does not apply to the guarantee, the service center repairs the machine with maximum care and with the use of the original spare parts. The service center will charge you for the repair.

Spare parts to the Spider Autonomous 2.0

You will find the list of available spare parts that you may order here. To place an order, please use the form.

What do you need to find out or solve?

I have an urgent issue, and I need telephone support.

In case of need for immediate help with technical issues, do not hesitate to contact us over the telephone.

Hotline English and Czech

Weekdays from 9am to 17pm CET

Hotline German

Weekdays from 9am to 17pm CET

Hotline Spanish

Weekdays from 9am to 17pm CET

Support and Service Request form

Do you need help with the operation, or does your machine need repairing?

Fill out our form and send us your inquiry or service requests.

We will answer by the next working day and suggest the next steps of the procedure.

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