Service

Guarantee and out-of-guarantee service

The full guarantee service for 12 months / 800 working hours starts at the moment of goods delivery or the first data transfer onto mySpider user portal, according to what happens first.

The customer is obliged to inspect the goods immediately after the handover and is further to read the manual and potential guarantee conditions before the first use of the product. The customer is obliged to strictly abide by the informationstrictly, otherwise the customer puts himself/herself in danger of damage caused by improper use.

In case of software issues of faulty that may be attributed to autonomous operation, the IT service center determines the next steps. The debugging process always happens during the first step “remotely” at the customer’s and/or authorized IT service center.

In case of hardware problems, the service center employee will decide on the best and fastest solution procedure.

We provide guarantee and out-of-guarantee service. If a service center, no matter whether it is ours or one of our authorized partner’s, discovers that the fault or damage does not apply to the guarantee, the service center repairs the machine with maximum care and with the use of the original spare parts. The service center will charge you for the repair.