Spider Autonomous logo
We are ready to help you with the operation of your machine.

Do you need some advice?

The main service center is located in the Czech Republic. We have service points in Germany, Austria, UK and Spain.

Before contacting our service center, you can use the links for manuals and handbooks and read answers to FAQ, where you might learn a lot of useful information which may help you solve your situation individually.

Service Centres

Our main service centre is located in the Czech Republic and we also have service points in Austria, Germany, Spain and UK.

What do you need to find out or solve?

I have an urgent issue, and I need telephone support.

In case of need for immediate help with technical issues, do not hesitate to contact us over the telephone. When contacting our support, please specify the Mower ID of the machine you need our help with.

Hotline universal

Weekdays from 9 am to 17 pm CET

Hotline for Germany

Weekdays from 9 am to 17 pm CET

Hotline for Spain

Weekdays from 9 am to 17 pm CET

Spare parts to the Spider Autonomous 2.0

You will find the list of available spare parts that you may order here. To place an order, please use the form.

Spare Parts

Guarantee and out-of-guarantee service

The full guarantee service for 12 months / 800 working hours starts at the moment of goods delivery or the first data transfer onto mySpider user portal, according to what happens first.

The customer is obliged to inspect the goods immediately after the handover and is further to read the manual and potential guarantee conditions before the first use of the product. The customer is obliged to strictly abide by the informationstrictly, otherwise the customer puts himself/herself in danger of damage caused by improper use.

In case of software issues of faulty that may be attributed to autonomous operation, the IT service center determines the next steps. The debugging process always happens during the first step “remotely” at the customer’s and/or authorized IT service center.

In case of hardware problems, the service center employee will decide on the best and fastest solution procedure.

We provide guarantee and out-of-guarantee service. If a service center, no matter whether it is ours or one of our authorized partner’s, discovers that the fault or damage does not apply to the guarantee, the service center repairs the machine with maximum care and with the use of the original spare parts. The service center will charge you for the repair.

Do you need help with the operation, or does your machine need repairing?

Fill out our form and send us your inquiry or service requests.

When contacting our support, please specify the Mower ID of the machine you need our help with.

We will answer by the next working day and suggest the next steps of the procedure.

Support and Service Request form

We'll be in touch as soon as we can.

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